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i need a network unlock code to change network. Phone not usable as you did not send promised new simcard. Pls email code to **********@yahoo.com. Virgin phone *********JA: When were you last able to use your phone?Customer: 2 weeks agoJA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).Customer: i can't talk to anyone or text anyone and I want to change netqorksJA: Anything else you want the Smartphone Expert to know before I connect you?Customer: I had a message that you are sending a new simcard. Not received. Maybe old simcard out of date. But i still want to change network.
Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
Which carrier is it locked to?
Unfortunately, you will need to speak with Virgin in order to process the unlock code request.
To speak with Virgin, please call them at 0345(###) ###-####/p>
I understand although the request has to go through Virgin.