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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 35565
Experience:  5 years as Network Admin, 10+ years of IT support
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Samsung internet has stopped working haven't a clue how to

Customer Question

Samsung internet has stopped working haven't a clue how to restore help this oap
JA: What device are you trying to connect?
Customer: Its a Samsung tablet
JA: Does your network appear in the Wi-Fi list on your Samsung device?
Customer: Sorry dont know is my network ee broad band
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: TV which is also now not connected
JA: The Android Technician will be able to walk you through that. Anything else you want the Android Expert to know before I connect you?
Customer: Will I understand the questions is my problem
Submitted: 4 months ago.
Category: Electronics
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Unplug the power cord to the router

Wait 10 minutes

Plug the power cord back in

Wait 5 minutes

Check to see if the issue continues

Customer: replied 4 months ago.
It's still not working using mob. Phone now
Expert:  Josh replied 4 months ago.

Who is your cable provider?