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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
What is the make/model of your phone?
Make sure it is turned off first. Hold down the power button for 30 seconds
Hold down the power button for 30 seconds
On the side of the phone
Hold down the button for 30 seconds and ignore the screen
Yes, I am here.
If it will not power off then you will have to wait for the battery to drain then follow the steps.