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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33469
Experience:  dasdasd
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I need to unlock my phone, about 8 months ago as i repaired

Customer Question

i need to unlock my phone
JA: When were you last able to use your phone?
Customer: about 8 months ago as i repaired my other phone
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: i cant power it off as its looking for my password
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Electronics
Expert:  Josh replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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What is the make/model of your phone?

Customer: replied 10 days ago.
sansung a10
Customer: replied 10 days ago.
my other phoneis broken
Expert:  Josh replied 10 days ago.
  1. Press and hold the Volume Up and Power keys.
  2. When the Galaxy A10 logo shows, release all three keys.
  3. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
Customer: replied 10 days ago.
thats why i can only use my computer
Expert:  Josh replied 10 days ago.
  1. Press and hold the Volume Up and Power keys.
  2. When the Galaxy A10 logo shows, release all three keys.
  3. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
Customer: replied 10 days ago.
it keeps going back to home screen
Expert:  Josh replied 10 days ago.

Make sure it is turned off first. Hold down the power button for 30 seconds

Customer: replied 10 days ago.
it wont power off
Expert:  Josh replied 10 days ago.

Hold down the power button for 30 seconds

Customer: replied 10 days ago.
the one on the side of the phone or the screen
Expert:  Josh replied 10 days ago.

On the side of the phone

Customer: replied 10 days ago.
it keeps asking for my pass word to power off
Expert:  Josh replied 10 days ago.

Hold down the button for 30 seconds and ignore the screen

Customer: replied 10 days ago.
still goes back to home screen
Customer: replied 10 days ago.
are you still there
Expert:  Josh replied 10 days ago.

Yes, I am here.

If it will not power off then you will have to wait for the battery to drain then follow the steps.