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Pete, Engineer
Category: Electronics
Satisfied Customers: 26526
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My Samsung Tablet won't accept my passcode, TAB A 2019, i

Customer Question

My Samsung Tablet won't accept my passcode
JA: What's the model of your Samsung tablet?
Customer: TAB A 2019
JA: What have you tried so far with your Samsung tablet?
Customer: i can't turn it off orvrestart it needs the pass code, I am positive my
JA: Anything else you want the Android Expert to know before I connect you?
Customer: Cidenis correct
Submitted: 10 days ago.
Category: Electronics
Expert:  Pete replied 10 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 10 days ago.
Customer: replied 10 days ago.
Sorry no calls, there's a fee for calls.
Customer: replied 10 days ago.

I'm positive my pass word is correct, but the device won't accept it, keeps saying try again in 29 seconds, it won't switch off or restart without the pass code.

Expert:  Pete replied 9 days ago.

Sorry for any delay at this exceptionally busy time.

You can ignore any phone call offers that may pop up - they are sent automatically.


To recover your Samsung tablet, try the following:

  1. Go to
  2. Log in with the same Samsung account used on your locked tablet. It may take a few seconds for Find My Mobile to locate it.
  3. Once your device has been located, click Unlock, and then click Unlock again. Enter your Samsung account password, and then click Next to finish.

Doing this will reset the Lock screen security.