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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
When you press the up directional button, a bar will come up at the bottom of the screen showing the runtime of the film. At this stage, you should press the up directional button again, so you select the 'Audio & Subtitle' icon that you will see on the bottom right corner of the screen. Then you should press the OK button, and a list of the available audio and subtitle language options should appear in your screen. You can select your preferred one using the arrows to navigate and then press OK again to select. When you go back to the film, the select subtitles should be on.
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