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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
You can reset your Hotmail password ***** using their password ***** option.
Click here: https://account.live.com/ResetPassword.aspx?
Enter your email address and follow the form to reset your password ***** use the new password ***** sign in
No, her phone number is ***** If she changed her password ***** they will not have access to the account anymore.
Yes, they could have installed a remote connect software that allows them access to her computer.
You can either request remote assistance so one of our experts can connect to your computer or take it into a local computer shop.
You should see a premium service option on your screen