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Josh, Customer Service
Category: Electronics
Satisfied Customers: 33405
Experience:  dasdasd
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I have had my TV(rm-3231) for 3 years. Never a problem -

Customer Question

I have had my TV(rm-3231) for 3 years. Never a problem - brilliant tv. However I try to use the remote to turn on tv but nothing happens - all I get is a red dot on the bottom left of the screen . I have changed the batteries in the remote... Help..
JA: What's the brand and model number of your TV? How old is it?
Customer: 3 years rm-c3231
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu not working. Blank screen - yes has same problem on all sources
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 5 days ago.
Category: Electronics
Expert:  Josh replied 5 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results