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Josh, Customer Service
Category: Electronics
Satisfied Customers: 33468
Experience:  dasdasd
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I have let a piece of paper drop into the paper feed and now

Customer Question

i have let a piece of paper drop into the paper feed and now i cannot print
JA: How long has this been going on? What have you tried so far?
Customer: 3 days. cannot locate the fault
JA: Anything else you want the Technician to know before I connect you?
Customer: no evidence of any paper
JA: OK. I'm sending you to a secure page to join JustAnswer. While you're filling out that form, I'll tell the Expert about your situation and then connect you two.
Submitted: 9 days ago.
Category: Electronics
Expert:  Josh replied 9 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 6 days ago.
Sorry for the delay in response. I have had a family bereavement and have not been able to deal with this. I have now completed your instructions but alas the fdault has not resolved
Expert:  Josh replied 5 days ago.

How old is the printer?