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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it still has the problem.Thank you
Where is the code being sent to?
ok, then it is still going to that phone, please take the sim card out of the phone, put it into a different phone as the code will then go to that.
Are other people able to message that phone?
Whats the email address for the account?
What does the verification email say they you just received?
Right click the button, choose copy link and give me the link here please
ok, click this link
And reset your password
check your other devices for the code please
ok, You will need top then please call on 0333(###) ###-####to try to have it removed over the phone.
Let me know how you go please
You are welcome
ok no problem