How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 66637
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My email account keeps telling me may password is incorrect

Customer Question

My email account keeps telling me may password ***** ***** and when I try to get a rest code noting is sent to me Why?
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes
JA: Anything else you want the Email Expert to know before I connect you?
Customer: it is***@******.*** Via outlook
Submitted: 5 days ago.
Category: Electronics
Expert:  Richard replied 5 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 9 hours ago.
I know nothing about "Just Answer"