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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 66648
Experience:  Electronics Engineer
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My lg tv has turned blue, 43uj63ov 2years old, Yes menu

Customer Question

Hi my lg tv has turned blue
JA: What LG model do you have? How old is it?
Customer: 43uj63ov 2years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes menu works ,all tv channels
JA: How long has this been an issue with your LG? What happened right before this?
Customer: Just noticed in the last month
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thanks
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 days ago.
Still blue
Expert:  Richard replied 7 days ago.

Thanks

Can you disconnect everything from the TV, so cable box, Bluray player, Antenna ect

Then connect only the power, power it on and tell me how it then functions please

Customer: replied 7 days ago.
No thanks ,i am messaging with a complaint to lg ...i will not be paying for the privilege
Expert:  Richard replied 7 days ago.

ok

Customer: replied 7 days ago.
Still the same
Expert:  Richard replied 7 days ago.

I am sorry to hear that.

It is the LCD panel that has faulted.

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 7 days ago.
how do I go about this please ?
Expert:  Richard replied 7 days ago.

You need to contact the place of purchase, they will do this for you

Customer: replied 7 days ago.
They sent me to you !
Customer: replied 7 days ago.
Do you send a report to them?
Expert:  Richard replied 7 days ago.

No, this is Just Answer, we are only online

Customer: replied 7 days ago.
will tou be refunding my £5?
Expert:  Richard replied 7 days ago.

I do not see this sorry, for any payment questions please direct this to customer service on***@******.***

Thank you

Customer: replied 7 days ago.
Wow !
Expert:  Richard replied 7 days ago.

All the best.