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Josh, Customer Service
Category: Electronics
Satisfied Customers: 33508
Experience:  dasdasd
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The colour on my tv has gone dark. I have tried all the

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the colour on my tv has gone dark. I have tried all the colour/picture setting but to no avail. My tv is a Samsung 7 series (43). Can you assist with any solution please
JA: What Samsung model do you have? How old is it?
Customer: Its 3 years old and its samsung 7 series model ue43nu7400
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the menu works and the
JA: How long has this been an issue with your UE43NU7400? What happened right before this?
Customer: The problem persist on digital and cable
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Cant think of anything else, thanks

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 14 days ago.
Ok will do

Take your time

Customer: replied 14 days ago.
Its still the same, too much red in it

Open Settings, and then select General.

Select Reset, enter your PIN (0000 is the default), and then select Reset.

To complete the reset, select OK. Your TV will restart automatically.

If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis.

Customer: replied 14 days ago.

Take your time

Customer: replied 14 days ago.
Done all of the above the colout is still the same. Not to worry, thanks for your help, the tv is still watchable

You're welcome!


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