How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33461
Experience:  dasdasd
Type Your Electronics Question Here...
Josh is online now

Got my watch today went on one of the apps for the watch

This answer was rated:

Hi got my watch today went on one of the apps for the watch face didn't buy one but now I have a code and i can't get rid of it
JA: What Operating System (OS) are you running on your computer or device?
Customer: It's on my Samsung phone
JA: What have you tried so far to uninstall your software?
Customer: Nothing yet just tried uninstalling the watch face app but can't
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No just want my watch back to normal

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Press and hold the Power button for approximately 7 seconds or until the watch power cycles

After the soft reset, check to see if the issue continues.


My goal is to give you the best experience possible! I hope I have earned a 5 star rating!

If you need more assistance, please use the reply box and let me know otherwise you can close the question by rating my services as 3-5 stars at the top or bottom of this page (or using the rate this expert option if you are on mobile)

Customer: replied 7 days ago.
Not worked the code is still there

Which type of code is it asking for?

Customer: replied 7 days ago.
Sorry but I have sent the watch back just going to stick to my fit bit instead can you also delete my card after payment thank you

You're welcome!

Josh and 2 other Electronics Specialists are ready to help you