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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 66904
Experience:  Electronics Engineer
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Phone going off when i use it, samsung galaxy a20e 02, it

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phone going off when i use it
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: samsung galaxy a20e 02
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: it only started yesterday i was trying to speak to my daughter and it kept stoping
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no thank you

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

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