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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 66648
Experience:  Electronics Engineer
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I bought a canon ppixma on 04/09/20 and have the guarantee.

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I bought a canon ppixma on 04/09/20 and have the guarantee. How do scan?
JA: What kind of computer or device are you printing from?
Customer: Dell desktop
JA: How long has this been going on with your Pixma?
Customer: Today is my first attempt to scan
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Sorry; we had better stop here. I do not remember updating anything and have no technical knowledge
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please click start, type in Scan,. and click on windows scan.

From here you can choose the printer and scan from it.

Let me know how you go please

Customer: replied 6 days ago.
This is my first try. Where do you click start and type scan?

This is the windows logo button in the bottom left.

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