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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it still has the problem.Thank you
Remove the charger from the phone and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the phone .
Let me know the results please
Happens to the best of us, no problem!