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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 66659
Experience:  Electronics Engineer
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My mother's JVC is displaying a message to rescan chanell,

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My mother's JVC is displaying a message to rescan chanell
JA: What JVC product do you have?
Customer: LT 32C365
JA: What have you tried so far with your LG product?
Customer: Tried menu button to return but buttons not responding - remote batteries have been checked
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Is this a free service?

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 days ago.
Thanks Richard - everything turned off and I will now wait 10 mins. Message was coming up to say no channels need to retune. Problem is the menu button is not responding, or any other button.
Customer: replied 6 days ago.
Happy to continue via messages

Thanks

Customer: replied 6 days ago.
10 mins done. TV on with Studio66 live on air - no buttons responding

Thank you

Can you please test the remote following the instructions on my link below

https://www.youtube.com/watch?v=UMPoifERrNs

This will allow is to see if the remote is actually functioning or if it is the TV that is at fault

Let me know the results please

Customer: replied 6 days ago.
I don't think the remote is working

ok, change the batteries in it and test it please

Customer: replied 6 days ago.
Thanks - we need to buy new batteries. Can I still get back to you later today if I need to please?

yes this is ok

Richard and other Electronics Specialists are ready to help you
Customer: replied 6 days ago.
Thanks I will now sign out and rate the service

Thank you