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Josh, Customer Service
Category: Electronics
Satisfied Customers: 33462
Experience:  dasdasd
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I have a mobile GT-s5310 behaving very slowly and wont at

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I have a mobile GT-s5310 behaving very slowly and wont at times respond. and ideas
JA: What device is frozen?
Customer: phone. not completely frozen
JA: When did you last charge your phone?
Customer: Yesterday and quite often recently. loses charge quickly
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: no
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Please remove the battery

Wait 10 minutes

Place the battery back in and power it on

Check to see if the issue continues

Customer: replied 6 days ago.
have tried your suggestion but still finding it very slow to respond

Slow in which aspect?

Customer: replied 6 days ago.
response is slow
Customer: replied 6 days ago.
more so connecting to internet

Do you mean loading pages?

Customer: replied 6 days ago.

Are you connected to Wi-Fi?

Customer: replied 6 days ago.
have now, seems slightly quicker

The issue is likely with your cellular speed within your house. Stay connected to Wi-Fi and check to see if the issue continues.

Customer: replied 6 days ago.
will do . is that it, can i disconnect with you?

Yes, you can come back here if needed.

Josh and 3 other Electronics Specialists are ready to help you
Customer: replied 6 days ago.
thank you Josh

You're welcome!


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