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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33462
Experience:  dasdasd
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I have a mobile GT-s5310 behaving very slowly and wont at

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I have a mobile GT-s5310 behaving very slowly and wont at times respond. and ideas
JA: What device is frozen?
Customer: phone. not completely frozen
JA: When did you last charge your phone?
Customer: Yesterday and quite often recently. loses charge quickly
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: no
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Please remove the battery

Wait 10 minutes

Place the battery back in and power it on

Check to see if the issue continues

Customer: replied 6 days ago.
have tried your suggestion but still finding it very slow to respond

Slow in which aspect?

Customer: replied 6 days ago.
response is slow
Customer: replied 6 days ago.
more so connecting to internet

Do you mean loading pages?

Customer: replied 6 days ago.

Are you connected to Wi-Fi?

Customer: replied 6 days ago.
have now, seems slightly quicker

The issue is likely with your cellular speed within your house. Stay connected to Wi-Fi and check to see if the issue continues.

Customer: replied 6 days ago.
will do . is that it, can i disconnect with you?

Yes, you can come back here if needed.

Josh and 3 other Electronics Specialists are ready to help you
Customer: replied 6 days ago.
thank you Josh

You're welcome!

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