How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33478
Experience:  dasdasd
Type Your Electronics Question Here...
Josh is online now

My Samsung Galaxy A40 is not working correctly, when I

This answer was rated:

My Samsung Galaxy A40 is not working correctly, when I switch it on it does not always connect and shown my home screen. I am very worried it is not working as it my only connection with my son - my only living relative - in Australia and I cannot connect on What's App. each Monday. There has not been a good connection for 2 or 3 weeks now. What on earth can I do about it?
JA: When did you last charge your Galaxy?
Customer: I charge my Galaxy each night, so I start each day with a fully charged phone.
JA: Have you tried a force reboot (pressing and holding the Power and Volume Down buttons)?
Customer: No.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Hold down the power button and the Volume Down button for 20 seconds and the phone will restart

After the soft reset, check to see if the issue continues

Josh and other Electronics Specialists are ready to help you