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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
The easiest way to know which one is the right one is to try and print with both of them. If it fails then you can delete that printer icon.
Highlight the printer icon and press the minus icon
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