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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
Enter the password ***** 5 times in a row.
The system should alert you after having typed it wrong password ***** times.
Wait for about 30 seconds and try typing it again.
In the left corner of the unlock interface there should be "Forgotten the password". Click it.
Now input your Google Account password
Press Home > Select Settings > Select Support > Select Self Diagnosis > Select Reset > Enter 4 digit PIN (By default PIN is 0000) > Select Reset
Are you referring to a phone or TV?
To begin turn off your phone.
Next press and hold together buttons: Volume Up + Home button + Power button, and wait till appear Samsung logo second time.
Now select with Volume buttons option: "wipe data/factory reset" and to confirm this option press Power button.
When you see ask for the confirmation, select "yes" using Volume buttons and confirm by Power button.
Select option "reboot"
Take your time
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