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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67434
Experience:  Electronics Engineer
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Need help resetting e-mail account, Outlook, on both tablet

Customer Question

Need help resetting e-mail account
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: on both tablet and iPhone
JA: What troubleshooting have you tried?
Customer: resetting password ***** number of times without success
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Can I speak to a person.
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you