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Hi! My name is***** am the expert who will be assisting you today.
Sorry for the delay in getting back to you.
This can happen if the computer is running slowly.
Ensure any unnecessary programs are shut down.
You can check in Task Manager to see if the computer has enough available resources - if it is short on memory then you will need to add some more memory to the computer.
How much total memory is installed?
How much memory is in use when the problem occurs?
Can you attach a screenshot of the resources in Task Manager?
Ok, so the problem may be with a lack of other resources, e.g. not enough processor capacity, or it may be caused by some other issue.
Let me know if you would like remote assistance to troubleshoot further.
Have a good evening.
Ok, have a good night,