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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26767
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have successfully imported video 8 tapes for editing on

Customer Question

I have successfully imported video 8 tapes for editing on Pinnacle Dazzle. Now when I click on Import , the picture and sound stutter in 1-2 second intervals. The same applies when I try to pay a disc using windows play. Following several emails with Corel I have not succeeded so I installed the programs on my Laptop and they work beautifully. I need to use my desktop for the larger monitor; I am 94 and now only have sight in one eye.This problem suggests to me that something is now faulty in the Windows program. Can you help please. Do I need to reinstall Windows 10?
JA: Which Corel product do you have?
Customer: Dazzle DVD Recorder HD
JA: What have you tried so far with your Corel software?
Customer: Yes and it works on my laptop with the sams installation disc. I have used it for a few years successfully, in fact I have bought one for myy Son-in-law and the ails just the same but works fine on my laptop.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No exept to say that my disc player is the same and until about 2 weeks ago all was fine. Thank you.
Submitted: 13 days ago.
Category: Electronics
Expert:  Pete replied 13 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 13 days ago.
Have you been trying to ring me?
Customer: replied 13 days ago.
I am happy to switch to the live phone call
Customer: replied 13 days ago.
Can you say, roughly, when this will be please.
Customer: replied 13 days ago.
Hi Pete. Can you give me a rough idea when this will be please..
Expert:  Pete replied 13 days ago.

Sorry for the delay in getting back to you.

This can happen if the computer is running slowly.

Ensure any unnecessary programs are shut down.

You can check in Task Manager to see if the computer has enough available resources - if it is short on memory then you will need to add some more memory to the computer.

Customer: replied 13 days ago.
138 GB memory available
Expert:  Pete replied 13 days ago.

How much total memory is installed?

How much memory is in use when the problem occurs?

Customer: replied 13 days ago.
11.392gb 10.6GB 11GB available
Expert:  Pete replied 13 days ago.

Can you attach a screenshot of the resources in Task Manager?

Customer: replied 13 days ago.
Tried to send screen shot but will not go
Customer: replied 13 days ago.
Sorry this is taking too long, my heart is not in good condition so please end this call. It is far too worrying.
Expert:  Pete replied 12 days ago.

Ok, so the problem may be with a lack of other resources, e.g. not enough processor capacity, or it may be caused by some other issue.

Let me know if you would like remote assistance to troubleshoot further.

Have a good evening.

Pete.

Customer: replied 12 days ago.
No thank you Pete, I am going to call a local engineer.
Expert:  Pete replied 12 days ago.

Ok, have a good night,

Pete.