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Richard, Engineer
Category: Electronics
Satisfied Customers: 67569
Experience:  Electronics Engineer
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How can I revive my new mobile phone I think perhaps i

Customer Question

How can I revive my new mobile phone I think perhaps i pressed a wrong button
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Smart Hub 2 BT
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: 2days tried nothing
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Mine is the smart Hub 2 BT 63AJ96
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you