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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67400
Experience:  Electronics Engineer
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I have forgotten my password, and need to set up another

Customer Question

I have forgotten my password, and need to set up another one, please.
JA: Just to clarify, what device or product are you trying to access?
Customer: An ASus Laptop
JA: What's the model and Operating System (OS) of your Asus?
Customer: E402Y
JA: What have you tried so far with your Asus? Have you installed any updates recently?
Customer: Brand new computer, received it yesterday.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No, Thanks.
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you