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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67400
Experience:  Electronics Engineer
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My new fire7 won't connect to internet, My new fire7 won't

Customer Question

My new fire7 won't connect to internet
JA: Are you able to connect using an ethernet cable?
Customer: My new fire7 won't connect to internet
JA: Which lights are colored and/or blinking on your router?
Customer: My router is fine because my tablet works
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Shall i turn my fire7on
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and connect.

Let me know the results please

Thank you

Customer: replied 8 days ago.
It still wont accept internet
Expert:  Richard replied 8 days ago.

What is the error message it gives you?