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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Reader and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the Reader and connect.
Let me know the results please
What is the error message it gives you?