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Richard, Engineer
Category: Electronics
Satisfied Customers: 67401
Experience:  Electronics Engineer
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I have a Canon G7. Recently when out walking it was placed

Customer Question

Good afternoon,
JA: Hello. How can I help?
Customer: I have a Canon G7. Recently when out walking it was placed in a backpack which due to heavy rain was full of water when opened .The camera hasn't worked sinI've charged up the battery and left the battery part of the camera open for a couple of weeks now but no improvement.
JA: Who makes your camera?
Customer: Canon
JA: What have you tried so far with your Canon?
Customer: Charged up the battery and replaced in camera but camera remains inoperative
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: No thanks
Submitted: 9 days ago.
Category: Electronics
Expert:  Richard replied 9 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your camera. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Thank you

Customer: replied 9 days ago.
Thanks will try tonight as camera there.
Expert:  Richard replied 9 days ago.