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Richard, Engineer
Category: Electronics
Satisfied Customers: 67398
Experience:  Electronics Engineer
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Can not connect broadband, Sky, Reset button and followed

Customer Question

Can not connect broadband
JA: Who makes your router?
Customer: Sky
JA: What have you tried so far?
Customer: Reset button and followed instructions
JA: Anything else you want the Network Expert to know before I connect you?
Customer: My telephone is not working
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if the phone is now operating correctly.

Let me know the results please

Customer: replied 7 days ago.
Broadband and phone not working
Expert:  Richard replied 7 days ago.

Did you do the instructions I gave you?

Customer: replied 6 days ago.
Internet still not working
Expert:  Richard replied 6 days ago.

Did you do the instructions I gave you?

Customer: replied 5 days ago.
Cancel this request
Expert:  Richard replied 5 days ago.

If you wish to cancel, please use my link below.

Thank you and all the best