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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone and iPad until you see a menu and choose power off.Then power on the phone and iPad and tell me how it still has the problem.Thank you
What is the email address with the issue?
Can you signin via this link
on the link I gave you please, you can click it