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Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I will be here then
Can you please double check the model as mfc -j4625 does not exist
the website offers it, not me, please ignore it
Please click my link below
And follow the three procedure to clean the printer
Let me know how it then operates please
Please replace the new cartridge and tell me how that works
It is the printhead that has faulted.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You won't be able to sorry, you will need to replace the printer