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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67436
Experience:  Electronics Engineer
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I have locked my account. Security code is to an old phone

Customer Question

I have locked my account. Security code is to an old phone number which I can't access. What security info do u need so I change the number. Thanks
JA: When were you last able to use your phone?
Customer: Months ago
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: Phone ok trying to access my sign in code to access windows on laptop
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I have locked the laptop account with an old phone number and want to update it but can't anything suction
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please call the phone number linked to the account and see if someone answers it.

If so, please ask then for the code and use this to reset the password.

Let me know how you go please

Thank you

Customer: replied 14 days ago.
Which phone number
Expert:  Richard replied 14 days ago.

The one you used for your account

Customer: replied 14 days ago.
Sorry never seen one
Expert:  Richard replied 14 days ago.

Which service is this account for?

Customer: replied 14 days ago.
What info do you require to change phone I can provide the email address and old phone number to verfy
Expert:  Richard replied 14 days ago.

Which service is this account for?

Customer: replied 14 days ago.

The email address is ****@0utlook.com and the old phone number is ****. The new one is this one ***. Please don't respond to said email address as it's on my laptop only which is locked. Please respond to ****@gmail.com. thanks

Expert:  Richard replied 14 days ago.

So you do know the phone number..

Can you please call the phone number linked to the account and see if someone answers it.

If so, please ask then for the code and use this to reset the password.

Let me know how you go please

Thank you

Customer: replied 14 days ago.
Any replies
Expert:  Richard replied 14 days ago.

yes I said

So you do know the phone number..

Can you please call the phone number linked to the account and see if someone answers it.

If so, please ask then for the code and use this to reset the password.

Let me know how you go please

Thank you