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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67569
Experience:  Electronics Engineer
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We are unable to access the programs by the remote control

Customer Question

We are unable to access the programs by the remote control it goes straight to 4000 numbers
JA: Just to clarify, what device or product are you trying to access?
Customer: Our television programs by using the remote control
JA: What's the brand and model number of your TV? How old is it?
Customer: samsong standard tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no only on the hand set
JA: How long has this been an issue? What happened right before this?
Customer: a week it just started to not go to a Chanel number pressed you can only access the program by going through the chan3lls one by one ,or putting a number in but does not show the program on the list
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please