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Richard, Engineer
Category: Electronics
Satisfied Customers: 67401
Experience:  Electronics Engineer
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My huawei p3 lite new edition purchased in March 2020 is

Customer Question

my huawei p3 lite new edition purchased in March 2020 is blocking nearly all of my calls, i have taken the block off but it still continues to block
JA: How long have you had your P3?
Customer: 6 months
JA: What have you tried so far with your Huawei product?
Customer: everything even took into an ee shop and they tried for 20 minutes and couldn.t help
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no thank you
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

Customer: replied 11 days ago. done that and its still the same its telling my husband that the line is busy
Expert:  Richard replied 11 days ago.

If you put the sim card from this phone into another phone and use that phone, do you get the same problem?

Customer: replied 11 days ago.
I haven,t got another phone to try
Expert:  Richard replied 11 days ago.

It points to an issue with the sim card as the problem though, in the meantime

You will then need to reset the phone, this will remove all data and return it to new, so first,

Please follow the steps here to backup

Once all data is backed up (make sure it is to avoid losing your data), then please go to settings, search at the top for Factory Reset and select it.

Complete the reset, then setup the phone again and once done, tell me if it now functions correctly.

Let me know the results please.

Customer: replied 11 days ago.
there are no results for factory reset in settings
Expert:  Richard replied 11 days ago.

Search just for Factory please and you will see the option to factory reset

Customer: replied 11 days ago.
no factory on here
Expert:  Richard replied 11 days ago.

You will see the steps here to do