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Pete, Engineer
Category: Electronics
Satisfied Customers: 26774
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have a Galaxy A5, SM-A500FU, Android version 6.0.1. I have

Customer Question

Hi, I have a Galaxy A5, SM-A500FU, Android version 6.0.1 . I have had to use the power and volume down keys to start it and find the Home and recent keys don't function. Please Help.
JA: Which software or app can I help with?
Customer: Sorry, this is my mobile phone. Guess I am talking to the wrong person.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: It started this morning as I picked up the phone after a battery recharge.
Submitted: 14 days ago.
Category: Electronics
Expert:  Pete replied 13 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 13 days ago.
Brian Bolton
Customer: replied 13 days ago.
Pete, sorry but I didn't realise there would be further charges and I would add that I am hard of hearing and have problems on the phone.
Customer: replied 13 days ago.
to confirm, I will not require your assistance. Thanks. Take care.
Expert:  Pete replied 13 days ago.

Hi Brian,

Sorry for any delay at this exceptionally busy time.

You can ignore any phone call offers that may pop up - they are sent automatically, although those requests are dealt with more quickly.

We can continue chatting online if you prefer.


First, try restarting the phone - press and hold the Power button and the Volume Down button at the same time for more than 7 seconds to restart it.

Let me know if it works normally again after you try this.

Customer: replied 13 days ago.
Pete, That was the first thing I tried. The fault with the home and recent still persists. If the text service is chargeable then I am not willing to continue.
Expert:  Pete replied 13 days ago.

Ok, have a good day and stay safe,


Customer: replied 13 days ago.
Thanks. You too.
Expert:  Pete replied 13 days ago.

You are very welcome :)