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Josh, Customer Service
Category: Electronics
Satisfied Customers: 33776
Experience:  dasdasd
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Some weeks ago my MP600 stopped printing "Word" documents

Customer Question

Hi Some weeks ago my MP600 stopped printing "Word" documents properly. Lots missed off, blurring, allsorts.
JA: What's the brand and model of your printer?
Customer: Yet, I can print my bank statements as clear as a bell
JA: How long has this been going on with your printer?
Customer: Couple of weeks
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Never. You're talking to a retard where such things are concerned
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Don't think so
Submitted: 8 days ago.
Category: Electronics
Expert:  Josh replied 8 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 8 days ago.
it's out
Customer: replied 8 days ago.
I still have the same error. Be aware that I am chasing Just answer for taking £35 from me when they said it would be £5
Expert:  Josh replied 8 days ago.

I will send this message to customer service

Customer: replied 8 days ago.
I think I am waiting on a Solicitor of yours. Perhaps we should scrub this conversation. Am I, maybe, just in need of some sort of software upgrade? Have had the printer for 10 years or more and it has been superb throughout
Customer: replied 8 days ago.
I will wait for your solicitor. Can't rate you. That would be unfair right now. Much obliged. Goidbye
Expert:  Josh replied 8 days ago.

Thank you

Customer: replied 7 days ago.
Have not heard from your solicitor about my £30 over-payment. Am I simply getting it back? What news? Again, can't rate you until something positive ensues
Customer: replied 7 days ago.
No. I don't want to speak to you. I am a pensioner of 74 and don't have money to burn, especially when you take £30 off me for no result
Customer: replied 5 days ago.
Are you insisting on a 1 * rating?