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Hello, my name is***** am one of the JustAnswer.com techs who is going to help you todayI’m sorry to hear you're having trouble with TVI need the following info to troubleshoot the problem;
The Model Number would be written on a label pasted on the back cover or the side panel of the TV
Without the information requested, in my previous response, I can only give you a general answer, but I hope this helps
The following is a troubleshooting step should be tried that will help- Disconnect the TV power cord from the power outlet/ socket for 10 Minutes to reset, replug back in to reboot, and reply back with the result