How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26757
Experience:  Over 20 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

I have bought a new canon TS3300 printer it will not connect

Customer Question

I have bought a new canon TS3300 printer it will not connect to WiFi an wont Bluetooth with my iPhone also now power light is flashing an code p2 is on the screen Help
JA: How are you connecting to your TS3300: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: don’t know what you mean it’s only a brand new printer
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: Why the power button is flashing
Submitted: 12 days ago.
Category: Electronics
Customer: replied 12 days ago.
Are you helping me with my printer
Expert:  Pete replied 12 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 12 days ago.

The P2 error indicates that a blockage has occurred when moving the ink cartridge carriage, which may be caused by a foreign object inside the printer. Ensure all packaging, tape, etc. has been removed from inside the printer, then turn it off for 5 minutes and try again.

Should you have any questions in the future, feel free to reply back at any time.

Have a good night and stay safe,

Pete.