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Pete, Engineer
Category: Electronics
Satisfied Customers: 26735
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Despite trying several times I cannot load credit onto my

Customer Question

despite trying several times I cannot load credit onto my mobile phone. I did have a £10 monthly payment with you, asked for it to be reduced adn was sent a chip. Do |I have to load this into the phone, I jjust want to pay £8 per month. Help please
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: I have s Samsung smartphone, not sure of the op system
JA: How long has this been going on with your Samsung phone? What have you tried so far?
Customer: I tried to reduce the payment from 10 to
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: my telephone number is *****
Submitted: 8 days ago.
Category: Electronics
Customer: replied 8 days ago.
my phone is a SamsungSM-A505FN/DS
Customer: replied 8 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 8 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 8 days ago.

Hi! My name is***** am the expert who will be assisting you today.

You will need to load the new SIM card chip into the phone, activate it, and top it up.

Please let me know if you have any further questions on this topic and I'll be more than happy to help? :)

Have a good day and stay safe,