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Pete, Engineer
Category: Electronics
Satisfied Customers: 26739
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I am trying to install now stick but the set up does not

Customer Question

i am trying to install now stick but the set up does not recognise my television it is a celcus brand bought through sainsbury's
JA: What's the brand and model number of your TV? How old is it?
Customer: celcus 32" model 32882 HDLCD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: NO HAVE HDMI CHANNEL has worked on this with now whitebox in the past
JA: How long has this been an issue? What happened right before this?
Customer: now in formed me that whitebox was no longer working and i needed this new stick which i have insalled and got to this point for receiver model tv and it telling me that it does not recognise this model
JA: Anything else you want the TV Expert to know before I connect you?
Customer: that's it
Submitted: 9 days ago.
Category: Electronics
Expert:  Pete replied 9 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 8 days ago.
Ensure the Now Stick is connected to a power supply, then try again....