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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7560
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Trying to connect my Brother printer to wireless setting. It

Customer Question

Trying to connect my Brother printer to wireless setting. It recognises my Broadband supplier and then is asking for Network key number? I put in the net work password. But this was not recognised.
JA: How are you connecting to your Brother printer: wirelessly or by USB?
Customer: yes
JA: When did you last update the printer driver software?
Customer: hav’nt
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 5 days ago.
Category: Electronics
Expert:  michelleclive replied 5 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

Let me know the model of the printer.

Customer: replied 5 days ago.
Printer DCP-J562DW WORKING OFF COMPUTER Microsoft Windows 7 intel core i5
Customer: replied 5 days ago.
Why is it costing more money?
Expert:  michelleclive replied 5 days ago.

Premium Assistance is an optional premium service. If you get a popup for the same on your screen, its your choice to choose it or not. These popups are generated by the website and not me to offer customers with additional services. You may ignore the popup.
I will continue to assist you on chat.

Expert:  michelleclive replied 5 days ago.

are you facing problem with the wifi password ***** setup?

Customer: replied 5 days ago.
Ok. I do not give my credit card details out to these pop ups. The printer was working find with my IPad before I moved the printer into a different room. Both my Computer and IPad are not recognised on the Brother printer
Customer: replied 5 days ago.
Expert:  michelleclive replied 5 days ago.

Please turn off printer and unplug power cord.
Keep the ON button on printer pressed for 10 secs...wait for 2 mins
Plug in power cord and turn on printer.

once turned on follow the below steps

  1. Press (Settings) or Menu > All Settings > Network > WLAN > Setup Wizard.
  2. When Enable WLAN? or Switch Network interface to wireless? or Network I/F switched to Wireless appears, enable the wireless network..
    This will start the wireless setup wizard.
  3. The machine will search for your network and display a list of available Networks
    press the Up or Down arrow keys to select the Network.
  4. Press OK.
  5. Enter the Network Key, then press OK to apply your settings.
    • To apply the settings, select Yes
  6. The machine will then try to connect and once connected, The machine's LCD displays Connected.