How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7560
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
Type Your Electronics Question Here...
michelleclive is online now

I have my printer on and the WiFi button is flashing how do

Customer Question

I have my printer on and the WiFi button is flashing how do I connect the printer to my WiFi
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: It isa brand new printer
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 5 days ago.
Category: Electronics
Expert:  michelleclive replied 5 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

Let me know the make and model of the printer.

Expert:  michelleclive replied 5 days ago.

Since i have not heard back from you i am listing the below steps that can be tried

Please turn off printer and unplug power cord.
Keep the ON button on printer pressed for 10 secs...wait for 2 mins
Plug in power cord and turn on printer.

once the wifi light starts to flash, check on your router

there would be a push button named WPS. It could have the picture of arrows in circular motion on it

you need to press the WPS button and release it

once you do that the printer and router will establish connection and once that is done the wifi light should turn solid blue