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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33791
Experience:  dasdasd
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I have Samsung robor Hoover G It's not working properly n,

Customer Question

I have Samsung robor Hoover G It's not working properly n
JA: What Samsung product do you have?
Customer: SAMSUNG POWERBOT AUTOMATIC ROBOT VACUUM CLEANER WIFI REMOTE CONTROL VR20K9350WK
JA: Who makes your router?
Customer: Bt
JA: What have you tried so far?
Customer: It's what do you mean
JA: The Network Technician will be able to walk you through that. Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Electronics
Customer: replied 11 days ago.
Hoover navigation not working correctly
Customer: replied 11 days ago.
It did work since last week it not working
Customer: replied 11 days ago.
All it does going around the same spot
Customer: replied 11 days ago.
Sometimes it works, and soon as going closer to the wall it's starting banging to the wall continuously
Customer: replied 11 days ago.
Do you think there's a way to reboot the hoover ?
Customer: replied 11 days ago.
Or fix the navigation issue?
Expert:  Josh replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Unfortunately, if the robot is not working then it would need to be repaired through Samsung.

To start a repair, please contact Samsung at 0333(###) ###-####/p>