How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33790
Experience:  dasdasd
Type Your Electronics Question Here...
Josh is online now

My hp printer will not connect ti wifi. my local hub is

Customer Question

my hp printer will not connect ti wifi. my local hub is operating and my pc is connected to the internet. i have been using the printer / scanner for over 5 years without a problem.
JA: How are you connecting to your HP printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: cannot remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no this is my key problem as i have a lot of documents to scan
Submitted: 10 days ago.
Category: Electronics
Expert:  Josh replied 10 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 9 days ago.
i still have the error
Expert:  Josh replied 9 days ago.

I have reviewed your issue/response above but I am still not sure exactly what you need help with. Please understand that I cannot see your screen/device so you will have to describe any issue that you having/seeing in full detail to help with the troubleshooting process.

With that being said, please respond with more detail about the situation in order to assist you further.