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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26750
Experience:  Over 20 years of experience in the Electronics and IT industries.
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After doing a data transfer from my Sony Experia 3, I

Customer Question

After doing a data transfer from my Sony Experia 3, I changed the pattern recognition and now find I cannot recall the new pattern despite trying 14 times. I am now stuck and confused but do not want to loose personal data. Is there anything I can do to resolve this problem?
JA: What device is frozen?
Customer: Sony Experia 3. Mobile phone. Do you need the number?
JA: When did you last charge your phone?
Customer: Not sure but can recharge if this will help?
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: On charge now but pressing and holding power button did not have any effect although now in safe mode.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Phone number is ***** disabled. Will this effect the result?
Submitted: 10 days ago.
Category: Electronics
Expert:  Pete replied 10 days ago.

Hi! My name is***** am the expert who will be assisting you today.

You can try to access the phone using Google login credentials through myxperia.sonymobile.com, where you can then unlock the phone and change the pattern.

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Please let me know if you have any further questions on this topic and I'll be more than happy to help? :)

Have a good day and stay safe,

Pete.