How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67481
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I am 87 and I am having GREAT DIFFICULTY trying to access my

Customer Question

I am 87 and I am having GREAT DIFFICULTY trying to access my hotmail account
JA: Are you logged into your Hotmail account on any other devices?
Customer: not at the moment. I am riding 22k on
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: The phone number that comes up is wrong my mobile number is ***** The number that comes up is 097960279524 This is wrong and I don’t know how to correct it. PLEASE HELP MY GET MY HOTMAIL ACCOUNT BACK. I have a me OUTLOOK ACCOUNT.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have spent nearly 10 hours now and I am very sad that my account won’t come back
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
Sorry please can we talk later
Expert:  Richard replied 13 days ago.

No problem

Customer: replied 13 days ago.
Thank you Would it be possible for me to make contact with Richard this afternoon. I really like the idea of someone being there when I am trying to solve this problemJohn
Expert:  Richard replied 13 days ago.

yes, you can message me here then

Customer: replied 13 days ago.
I believe that with Talk Through help I can solve this problemWe could meet at 14.00
Expert:  Richard replied 13 days ago.

you can message me here then

Customer: replied 13 days ago.
I will click the request for call support this afternoon
Customer: replied 13 days ago.
This is looking really positive
I WILL CALL THIS AFTERNOONTHANK YOU
Expert:  Richard replied 13 days ago.

ok