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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it still has the problem.Thank you
Go to settings, apps, select Kobo then storage then clear data
Then try to use it please
I cannot see amounts but please do the instructions I keep sending to you.
Go to the play store and install it please
Glad it is working again for you