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Richard, Engineer
Category: Electronics
Satisfied Customers: 67400
Experience:  Electronics Engineer
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I use a galaxy tab A, And my password is not opening this

Customer Question

Hi there
JA: Hi. How can I help?
Customer: I use a galaxy tab A
JA: How long have you had your Galaxy Tab?
Customer: And my password ***** ***** opening this morning. Kindly advise please
JA: What have you tried so far with your Samsung product?
Customer: Or give me your customer number to call for an assistance
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: That's all
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the tablet until you see a menu and choose power off.
Then power on the tablet and tell me how it still has the problem.
Thank you

Customer: replied 7 days ago.
To enter pin to turn off tablet
Expert:  Richard replied 7 days ago.

use volume down and power at the same time for 20 seconds to power it off please