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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67400
Experience:  Electronics Engineer
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My phone has stopped working my No is. 07402588099 I am

Customer Question

My phone has stopped working my No is.*********** I am 75years old & not very good on the computer please help me
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: {\rtf1\ansi\ansicpg1252
{\fonttbl\f0\fnil\fcharset0 .SFUIText-Regular;}
{\colortbl;\red255\green255\blue255;\red255\green255\blue255;\red0\green0\blue0
\f0\fs38 \cf0 \cb2 \expnd0\expndtw0\kerning0
\outl0\strokewidth0 \strokec3 } My phone has stopped working I am 75 years old & I am not very good on computers please help me my number is *****
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: Just today I have just been trying to ring people
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 6 days ago.
Category: Electronics
Expert:  Richard replied 6 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

Customer: replied 6 days ago.
Where is the p wer button
Customer: replied 6 days ago.
Please send me the number again
Customer: replied 6 days ago.
It is an I phone 6 I think
Customer: replied 6 days ago.
Con it does not matter I ca not afford it
Expert:  Richard replied 6 days ago.

It is on the right side of the device.

Customer: replied 6 days ago.
When I turned the power button off then turned it back on it all works thank you
Expert:  Richard replied 6 days ago.

You are welcome