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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67568
Experience:  Electronics Engineer
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My HP Office Pro 8610 printer keeps telling me that the

Customer Question

My HP Office Pro 8610 printer keeps telling me that the paper is jamed and to take the back off and remove paper, but there is no paper in the back or anywhere!! It doesn't seem to be pulling the paper through, or it comes out with nothing printed on it? Can you help or does it need a service?
JA: What's the brand and model of your printer?
Customer: HP Officejet Pro 8610
JA: How long has this been going on with your OfficeJet?
Customer: weeks...
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: my son has tried it a no. of times and it makes no difference??
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: don't think so!
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 16 days ago.
it is still saying remove the back and paper...
Expert:  Richard replied 16 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 16 days ago.
ok how long will he be?
Expert:  Richard replied 16 days ago.

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 16 days ago.
Thank you..it is now working! Thank you for your help. So that is £5.00?
Expert:  Richard replied 16 days ago.

You are welcome

I do not see this sorry, for any payment questions please direct this to customer service on***@******.***

Thank you

Customer: replied 16 days ago.
But I have still had two sheets with nothing on them come through?
Expert:  Richard replied 16 days ago.

restart the computer and try to print

Customer: replied 16 days ago.
ok thank you.
Expert:  Richard replied 16 days ago.

You are welcome