How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 67435
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

Received text regarding new Sim -What new Sim did not

Customer Question

Received text regarding new Sim -What new Sim did not receive anything!!
JA: What's the brand and model of your product?
Customer: SEndo
JA: What have you tried so far?
Customer: Phoning 789
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I just what the Sim card alledgedly sent so I do not loose everything
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

The information from your phone is not on the Sim card, it is on the phone or memory card in the phone. It is likely a mistake about the Sim but this will not risk your data on your phone.